Networking Company - Easy On Net - Case Study

Networking Company - Easy On Net - Case Study

Overview 

Easy On Net is a networking company that provides networking solutions to businesses across various industries. The company specializes in network infrastructure, security, and cloud-based services. As a leading networking company, Easy On Net needs to maintain high-quality communication and collaboration among its employees and clients. To achieve this, the company decided to implement Voice over Internet Protocol (VoIP) technology from SE Telecom.

Challenges

Before implementing VoIP technology, Easy On Net faced several communication challenges, including:

1. High cost of traditional landline phone systems
2. Inflexibility in managing multiple phone numbers and extensions for different employees
3. Difficulty in managing call volumes during peak periods
4. Lack of advanced features such as call forwarding, voicemail transcription, and call recording

Solution

Easy On Net decided to implement a cloud-based VoIP solution to address these challenges. The company chose a VoIP solution from us that provided a wide range of features, including:

1. Automatic call routing
2. Advanced call analytics
3. Conference calling
4. Auto-attendant
5. Voicemail transcription
6. Call recording
7. Mobile apps for remote working

The VoIP phone system was easy to set up, and the cloud-based nature of the solution meant that there was no need for physical hardware or infrastructure. The company was able to reduce its communication costs significantly as it did not require any additional equipment or setup.

Results

After implementing the VoIP phone system, Easy On Net experienced several benefits, including:

1. Improved communication and collaboration among employees
2. Enhanced call quality and reliability
3. Reduced communication costs
4. Simplified phone management with a single phone number for the entire company
5. Easy access to voicemail, call recordings, and other call-related information
6. Advanced call analytics to manage call volumes and optimize staffing during peak periods
7. Seamless integration with the company's existing software and applications.

Conclusion

By implementing a cloud-based VoIP phone system SE Telecom, Easy On Net was able to overcome its communication challenges and improve its workflow. The company now enjoys better communication and collaboration among its employees and clients, reduced costs, and simplified phone management. VoIP technology has proved to be an ideal solution for the company's communication needs, and it has enabled the company to continue its operations smoothly while providing a high-quality communication and collaboration experience to its employees and clients.