Cloud Phone Systems Features
White Paper

In this quickly evolving remotely-worked world, especially managing throughout the pandemic, more individuals than ever before were benefiting from accessing business-grade VoIP. Here are five steps to improve VolP call quality and help keep those essential conversations crystal clear.



Cloud phone systems, also known as Voice over Internet Protocol (VoIP) phone systems, have revolutionized business communication. With the ability to make and receive phone calls over the internet, businesses can now enjoy a wide range of features that are not available with traditional landlines. In this white paper, we will explore the top features of cloud phone systems and how they can benefit businesses of all sizes.


Auto-attendant is a feature that allows businesses to automate call answering and routing. With an auto-attendant, callers are greeted with a professional greeting that provides options to direct their call to the appropriate department or employee. This feature eliminates the need for a receptionist or operator, saving businesses both time and money.

Call forwarding

Call forwarding is a feature that allows businesses to forward incoming calls to another phone number, such as a mobile phone or a home phone. This feature ensures that businesses do not miss any important calls, even if they are not in the office.

Conference calling

Conference calling is a feature that allows businesses to hold virtual meetings with multiple participants. With conference calling, businesses can connect with clients, employees, and partners from anywhere in the world. This feature saves businesses time and money by eliminating the need for in-person meetings.

Voicemail transcription

Voicemail transcription is a feature that transcribes voicemail messages into text format and sends them to the recipient's email or text message inbox. This feature makes it easier for businesses to manage voicemail messages and respond to them in a timely manner.

Call recording

Call recording is a feature that allows businesses to record incoming and outgoing calls. This feature can be useful for training purposes, dispute resolution, and quality assurance. Call recording can also be used for legal purposes, such as compliance with regulations and laws.

Mobile apps for remote working

Mobile apps for remote working is a feature that allows employees to make and receive calls using their mobile devices, no matter where they are located. This feature is particularly useful for remote workers who need to stay connected with their colleagues and clients while working from home or on the go. 


Cloud phone systems offer a wide range of features that can benefit businesses of all sizes. With features such as auto-attendant, call forwarding, conference calling, voicemail transcription, call recording, and mobile apps for remote working, businesses can streamline their communication processes and improve productivity. Whether it's a small startup or a large corporation, cloud phone systems are an essential tool for modern business communication.

At SE Telecom, we understand the importance of efficient communication in business, and we offer voice solutions tailored to your specific needs. With our expertise, we can help you optimize your network for VoIP and ensure premium call quality, so you can focus on what matters - growing your business. 

Improve your office communication with the tech support of SE Telecom.