What do I need?
- Reseller Account or higher scope
- Information about the call( Time, Caller Number, Etc.. )
Getting the call trace sample
- Login to Manager Portal
- Navigate to Domains | Enter a domain or Click on the customer domain name in the list.
- Once you're on the customer domain, Navigate to Call History
- Filter the results by clicking on the filter icon (Optional)
- Once you have located the call from the list, click on the magnifying glassicon to the far right next to it.
Note: Sometimes a call history would have more than one call legs. Make sure you provide each trace
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In the popup window, Right click on View Full Trace and click Copy Link Address