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      How do I log in to Clear Clouds Web Phone? (Latest Release)

      Use your computer as your corporate phone using Clear Clouds web phone.

      Please ensure that you have a headset or audio device connected to your computer.  Web phone may not work if your computer audio does not have a supported audio set.

      Important Information about Updates coming soon

      It is crucial to stay updated with the latest changes and improvements. Here are some important updates to be aware of:

      • User Interface Changes:
        • Hide Menu - Has been relocated to the top left corner for easier access.
        • Dial Pad Availability: The dial pad has been moved to the top left corner and is always available for your convenience.
      User Status: has been added to the top left


      • PWA (Progressive Web App) & Push Notification: native web phone application without the browser; push support when the application is closed
      • Language selection (globe button): Use the dropdown selection to customize WebPhone UI language.
      • Agent status (headset button): Prior to v44, agent status is located next to the SIP (phone) button. Its button is a headset that changes color depending on status, and it also displays the agent's status. A red headset indicates the agent is offline, and a green headset indicates the agent is online. In v44+, this button still exists, but it is now located on the left-side of the page under Call Center.
      • SIP registration status (phone button): This button indicates whether the device is registered or not. A green phone indicates that the device is registering. 
      • UA Registration Chip: includes network strength / status
      • Pin Cards: web phone cards are now easier to pin (lock) in place. The pin icon is located in the upper right-hand corner of each card. Pinned cards will move to the top row.
      • Notification of Multiple Instances: when a duplicate web phone tab is opened, the old tab will now display this warning: "ClearCLouds Phone was opened elsewhere". The new tab should take over. The exception is when a call is actively taking place on the old tab. In that case, the old tab will remain active, and the new tab will display a duplicate session warning. Once the new tab is closed, the old tab will auto-refresh and become active. This feature works while using the same browser. It does not work when using an incognito window or different browsers/computers.

      Please make a note of these updates to ensure a smooth and seamless experience with the web phone.


      What do I need?

      • Chrome Browser (ONLY browser supported with WebRTC functionality)
      • Portal access
      • Portal Login Name / Password 

      Login to web phone

       Go to https://hosted.clearclouds.ca/webphone/loginand enter your login name and password and click login



      If this is your first time logging in on your PC, you will be asked to allow the app to access your microphone, speakers and allow Notifications or Skip.

      Select the appropriate device, select Next and allow notifications.


       

      NOTE: Your browser may want to block notifications and you will need to allow in the browser.

       Once you have gone through the wizard, ensure that your phone is registered which will show a green button as shown below.



      If your phone is showing unregistered as shown below.   This could mean that you do not have a headset or audio device connected to your computer.

      Troubleshooting Tips

      • Disconnect/reconnect headset and restart WebPhone.
      • Reboot Computer
      • Try another headset or PC