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We’ll help you accelerate your digital retail transformation.
Retail
Retail
Stay ahead of your customers’ needs by staying in front of your customers with multichannel media options that keep your business connected with your customers wherever, whenever.
Whether you’re managing a chain, single venue or an online storefront – your corporate media needs to offer a consistent and unique interaction that clearly sets you apart.
Keep your customers engaged and coming back for more by uniquely enhancing every experience.
With a common drive towards building lasting relationships, experiential selling, and repeat purchases; expectations surrounding brand interactions are constantly on the rise.
Retailers trust their business communications platform to keep their customers engaged and coming back for more by uniquely enhancing every experience.
Powerful advances keep the pulse on operating margins and marketing trends with detailed reporting. Analyze your advertising campaign success at a glance with online call reports you can access anywhere.
How We Help Your Retail Services
Lower TCO, Higher ROI
While your new communications platform helps you increase revenue and client satisfaction, it’s also saving you money through reduced maintenance costs, lower support and travel costs, voice trunking and least cost routing. Cloud solutions boast the added benefit of built-in disaster recovery – erasing the need for redundant appliance deployments.
Collaborative Customer Journeys
Own your customer experience across any device or channel. Manage preferences and needs with omnichannel awareness of historical touch points like purchases, online bookings, mobile apps, self-service channels, call logs, email conversations and more.
Reach Your Customers
Attract more customers by communicating on their terms! Announce events, flash sales, confirm bookings and orders via SMS. One number access simplifies customers reaching you by phone, text and fax. Multichannel media allows your business to connect to customers via social media, video, live chat, phone, email, instant messaging and more so you can keep important conversations moving forward.
Unflinching Responsive Service
Deliver the service clients expect and added value they appreciate with robust call handling and routing rules. No more busy signals, clients reach the right person without fail with agile real-time call forwarding. Trying to answer every call while you’re on the go? Flip the call to your mobile device without interruption and continue to enjoy a professional experience with extension dialing.
Mobile Freedom
Empower your team to provide faster response times and consistent service. With over a billion smartphone consumers you need mobility solutions your clients and team can use to securely connect across networks, locations and devices with ease. Your business call-routing rules apply so you maintain a professional image while you enjoy true mobile freedom. Conveniently access business contacts, emails, start video meetings, receive faxes, join conference calls, share files, check voicemail, send texts and more. Bring Your Own Device (BYOD) ready helps effectively manage cost by allowing staff to use their own mobile devices – so you can stay focused on the big picture.
Smart App Integration
Digital transformation has changed the competitive landscape and consumer expectations. Ask about integrating your business intelligence with leading business CRM, ERP and cloud applications, or tell us about your custom application needs. Does your system understand how your customers do business?