A MODERN COMMUNICATIONS PLATFORM SHOULD ADAPT TO HOW AND WHERE YOU WORK, EASILY SCALING FROM HUNDREDS OF MOBILE CREW, TO A SMALL CORE TEAM AND BACK UP FOR A SOLD-OUT EVENT.
Analyze events and support management in a fast-paced world.
Can’t reach your team when you need them?
Whether you need to locate a crew member, or reach your GM before last minute travel plans – every second counts. Industry professionals choose contact centre solutions that help connect fans to venues, analyze events and support management in a fast-paced world.
Choose the UC mobility options that best fit your business.
How We Help Your Sports & Entertainment Services
Empower your team to provide faster response times and consistent service. With over a billion smartphone consumers you need mobility solutions your clients and team can use to securely connect across networks, locations and devices with ease. Your business call-routing rules apply so you maintain a professional image while you enjoy true mobile freedom. Conveniently access business contacts, emails, start video meetings, receive faxes, join conference calls, share files, check voicemail, send texts and more. Bring Your Own Device (BYOD) ready helps effectively manage cost by allowing staff to use their own mobile devices – so you can stay focused on the big picture.
Collaborative Customer Journeys
Own your customer experience across any device or channel. Manage preferences and needs with omnichannel awareness of historical touch points like ticket offices, mobile apps, hotlines, self-service channels, subscriptions, calls and email conversations.
Ease of Scalability
Does your infrastructure support how you do business? Whether you’re experiencing hyper-growth or seasonality, efficiently manage users without the headaches. Scale to your needs through intuitive self-managed user moves, additions and changes; or contact us and we will look after you! Your business can now expand up to 3000 users across 250 sites with no costly overhaul.
Unflinching Responsive Service
Deliver the service clients expect and added value they appreciate with robust call handling and routing rules. No more busy signals, clients reach the right person without fail with agile real-time call forwarding. Trying to answer every call while you’re on the go? Flip the call to your mobile device without interruption and continue to enjoy a professional experience with extension dialing.
Lower TCO, Higher ROI
While your new communications platform helps you increase revenue and client satisfaction, it’s also saving you money through reduced maintenance costs, lower support and travel costs, voice trunking and least cost routing. Cloud solutions boast the added benefit of built-in disaster recovery – erasing the need for redundant appliance deployments.
Reach Your Customers
Attract more customers by communicating on their terms! One number access simplifies customers reaching you by phone, text and fax. Multichannel media allows your business to connect to customers via social media, video, live chat, phone, email, instant messaging and more so you can keep important conversations moving forward.