Waterview Dental is a premier dental practice located in Toronto’s Harbour front area, known for transcending conventional dentistry by providing an enhanced dental care experience. With a focus on comfort and convenience, Waterview Dental offers features like early morning and late evening hours, integrated massage chairs in their examination rooms, and state-of-the-art facilities. Initially starting with one location in 2007, they have expanded to eight locations, catering extensively to both local residents and commuters.
The expansion from one to eight dental offices posed significant challenges for Waterview Dental, particularly in maintaining consistent, high-quality communication across all locations. As the organization grew, the need for a scalable, reliable communication system became critical to support its expanding operations and to maintain excellent patient service.
Solution Provided by SE Telecom
Waterview Dental chose SE Telecom to scale their communication solutions in line with their growth. SE Telecom has been their trusted provider for over 18 years, adapting their services to meet Waterview Dental’s evolving needs.
The partnership began around 2007 when Waterview had just one practice. As they expanded to multiple locations, SE Telecom seamlessly scaled up their services. This included upgrades to more advanced phone systems and integrating unified communications across all locations to ensure that internal and client communications were efficient and consistent.
Since partnering with SE Telecom, Waterview Dental has experienced:
- Unified Communications: Enhanced connectivity across all dental offices through advanced telecommunication solutions that support a unified approach to patient care and administration.
- Scalability: SE Telecom’s solutions have effortlessly scaled along with Waterview Dental’s growth from one to eight locations.
- Dedicated Support: The consistent availability of friendly and prompt technical support from SE Telecom has been crucial in handling the complexities of multi-location communication needs.
“It’s been a pleasure to work with James, Grant, Joel, and the SE Telecom technicians over the years. They’ve consistently delivered friendly and prompt service, offering invaluable technical assistance whenever needed. Remarkably, they’ve seamlessly expanded their services to meet the evolving needs of our growing organization,” stated Amanda Minchella, a representative of Waterview Dental.
Conclusion
Waterview Dental’s successful expansion is a testament to the reliable and scalable services provided by SE Telecom. Their ongoing partnership with SE Telecom has ensured that as Waterview Dental grew, its communications infrastructure did too, supporting excellent patient care and operational efficiency across multiple locations.