CHRI Radio, a renowned station with 25 users, has been a client of SE Telecom for over 15 years. They required a telecommunication solution that could seamlessly adjust to varying operational demands, especially during major fundraising campaigns. SE Telecom’s cloud phone system proved to be the ideal solution for the station.
CHRI Radio’s operations are dynamic, often requiring quick adaptations to accommodate an influx of volunteers during major fundraising campaigns. The telecommunication system needed to be flexible, providing immediate extensions and rapid redirection while maintaining reliable communication.
SE Telecom delivered a highly flexible and scalable cloud phone system with features including:
- Immediate extension additions to accommodate volunteers.
- Phone redirection to manage call traffic efficiently.
- Multi-channel support for voice, chat, email, and over 30 digital channels.
The SE Telecom team ensured:
- Swift responses to service requests, providing tremendous customer service.
- Seamless integration of new extensions, avoiding operational disruptions.
The cloud phone system provided CHRI Radio with:
- Reliable communication and the ability to scale quickly during major fundraising campaigns.
- Efficient call handling via phone redirects to manage call traffic.
- Tremendous service and a quick response from SE Telecom, ensuring optimal telecommunication.
Conclusion
SE Telecom’s cloud phone system is integral to CHRI Radio’s success, enabling them to scale seamlessly during major campaigns and ensuring consistent communication through flexible redirection. Their ongoing relationship with SE Telecom highlights the platform’s reliability and the team’s dedication to delivering tailored telecommunication solutions.