Durham Catholic District School Board (DCDSB), managing telecommunication for 3,500 users, has relied on SE Telecom’s expertise for over 15 years. Amid the pandemic, the board needed a quick and seamless telephony solution for their staff working remotely. SE Telecom’s ClearClouds platform was implemented to fulfill these requirements.
The COVID-19 pandemic forced organizations globally to adapt quickly to remote working models. The DCDSB required a solution that would ensure continued effective communication for its employees working off-site while maintaining a seamless experience for end users.
SE Telecom, with its extensive expertise, rapidly deployed the ClearClouds platform, enabling multi-channel communication via voice, chat, email, and over 30 digital channels. The solution provided:
- A smooth setup process, ensuring minimal disruption to the board’s operations.
- Easy-to-use telephony features, allowing staff to use the system with minimal training.
- Continuous support and collaboration with the DCDSB IT team for a seamless transition.
SE Telecom’s quick and efficient deployment of the ClearClouds platform delivered:
- A seamless transition to remote work, allowing DCDSB staff to maintain high productivity.
- Minimal training required for end users, ensuring continued effective communication.
- Professional and responsive support from James and his team to provide superior solutions tailored to the school board’s unique needs.
Conclusion
SE Telecom’s quick response to the DCDSB’s challenges illustrates the company’s proactive approach and deep understanding of client requirements. Their ability to deliver superior B2B telephony solutions has solidified SE Telecom as a trusted partner for organizations needing efficient communication infrastructure.