Entro, a leading international design firm with over 70 users, partnered with SE Telecom to optimize its telephony solutions. Having embraced the ClearClouds platform for over four years, Entro has found it instrumental in scaling globally, delivering uninterrupted service across its offices in Canada, the US, and Australia.
As a design firm with international reach, Entro required a telephony solution that could accommodate its geographically dispersed team while maintaining reliable communication. They needed a platform that could grow with the firm, providing a unified and flexible communication network.
SE Telecom’s ClearClouds platform was selected for its:
- Robust multi-channel communication capabilities, including voice, chat, email, and 30+ digital channels.
- Flexibility and scalability to adapt to Entro’s international presence.
- Affordable, all-in-one package that could deliver seamless and uninterrupted service.
The SE Telecom team ensured:
- Smooth onboarding and implementation across all of Entro’s offices.
- Training and support to facilitate a smooth transition.
- Continued reliability, especially during the COVID-19 pandemic.
The ClearClouds platform provided Entro with:
- Uninterrupted operations during the pandemic, supporting staff working across borders.
- Reliable, scalable telephony that could accommodate the firm’s growth.
- Seamless communication, enhancing collaboration among the international team.
Conclusion
SE Telecom’s commitment to delivering flexible and robust telephony solutions empowered Entro to scale its global operations efficiently. With the ClearClouds platform, Entro was able to overcome communication barriers across borders and maintain reliable service, even during the challenging pandemic period.