OCR Canada, established in 1981, has grown to become Canada’s leading reseller and service provider in the automated identification data capture (AIDC) solutions sector. With a reputation for innovation and quality, OCR serves industries across Canada, leveraging technology in barcoding, RFID, printing, and mobile computing. The company has a rich history of acquisitions and growth, underscoring its commitment to expanding its technological and service capabilities.
As OCR Canada expanded its operations and technological offerings, maintaining effective communication systems that could scale with its growth became crucial. The company required a versatile, reliable communication platform that could keep pace with its expanding infrastructure and support its diverse, nationwide operations.
Solution Provided by SE Telecom
OCR Canada chose SE Telecom as its IT and communications partner over two decades ago. SE Telecom has since supported OCR through three major transitions of phone systems, each upgrade accommodating OCR’s expanding business needs and technological advancements.
The most recent upgrade involved transitioning to SE Telecom’s ClearClouds platform, a cloud-based phone system. This system was implemented five years ago and has been a cornerstone in supporting OCR Canada’s communication needs reliably. SE Telecom managed each transition smoothly, ensuring minimal disruption to OCR’s operations.
Since moving to the ClearClouds platform, OCR Canada has benefited significantly:
- Reliability: The ClearClouds platform has provided consistent, dependable service, crucial for OCR’s operations that span the length of Canada.
- Scalability: The system easily adapts to growth and changes in the company, supporting new acquisitions and expansions with ease.
- Ease of Use: Employees have found the system user-friendly, which is vital for a company with a diverse range of operations and technical needs.
- Exceptional Service: SE Telecom’s service, highlighted by their hands-on support and responsiveness, has set them apart as a partner, not just a provider.
“I’ve had the pleasure of working with SE Telecom for over 20 years. James, Grant, and their great team have smoothly transitioned us through 3 phone systems to accommodate our growth and evolving business needs. We’ve been on their ClearClouds platform for over five years and love it. I wish all IT partners could be as reliable and easy to work with as them,” stated Dan Sulan from OCR Canada.
Conclusion
SE Telecom’s long-term relationship with OCR Canada exemplifies a successful partnership that supports and evolves with a client’s growing needs. Their commitment to providing reliable, scalable solutions has made them an integral part of OCR Canada’s operational success, demonstrating the significant value of a trusted IT and communications partner in today’s fast-paced business environment.