Premise Contact Center
Premise Contact Center
Expand Your Call Center to Offer More Communication Options and Features While Leveraging Your Current Phone System. By leveraging our Premise Contact Center, you can:
- Elevate Your Call Center to a Robust Multimedia Contact Center
- Choose from SMS Activation, Callback, and Other Enhanced Features
- Manage and Route Clients Easily and Efficiently
- Scale Your Call Center as Your Business Grows
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SE Telecom Premise Contact Center
Only Buy What You Need
Customize your Premise Contact Center to only the options, features, and hardware that makes sense for your business.
In-House Storage
Enjoy higher security by controlling all the data and storing it internally in a secure facility.
Modernize and Scale
Upgrade and scale your call center to offer better customer services through enhanced features and communication options.
Up-Front Operational Costs
Build the infrastructure in one up-front operational cost instead of regular service payments that could increase with time.
What is a Premise Contact Center?
A premise contact center is a physical location that handles all inbound and outbound customer communication. The contact center hosts all the infrastructure, equipment, and software to provide full-service multimedia customer service.
Most businesses will want a cloud contact center for better scalability and upgraded technology in today’s climate. But many companies still choose a premise contact center because they have already invested in the infrastructure or need higher security levels for their customer communication.
How Does a Premise Contact Center Work?
A business would need to build the entire infrastructure by designing, purchasing, and installing all the hardware, software, and connectivity required to run a contact center.
Many businesses that choose this option already have a call center in place and want to upgrade some of their hardware, systems, and software to enhance their customer service features.
We build the best Premise Contact Centers.
SE Telecom offers everything you need in one place.
At SE Telecom, our core mission is to provide our clients a reliable communications infrastructure solution that meets the rigorous functional demands of tomorrow’s markets while enhancing workforce productivity today – delivering enhanced profitability and growth unattainable with previous technologies.