What is a Premise Contact Center?
A premise contact center is a physical location that handles all inbound and outbound customer communication. The contact center hosts all the infrastructure, equipment, and software to provide full-service multimedia customer service.
Most businesses will want a cloud contact center for better scalability and upgraded technology in today’s climate. But many companies still choose a premise contact center because they have already invested in the infrastructure or need higher security levels for their customer communication.
How Does a Premise Contact Center Work?
A business would need to build the entire infrastructure by designing, purchasing, and installing all the hardware, software, and connectivity required to run a contact center.
Many businesses that choose this option already have a call center in place and want to upgrade some of their hardware, systems, and software to enhance their customer service features.
We build the best Premise Contact Centers.
SE Telecom offers everything you need in one place.
At SE Telecom, our core mission is to provide our clients a reliable communications infrastructure solution that meets the rigorous functional demands of tomorrow’s markets while enhancing workforce productivity today – delivering enhanced profitability and growth unattainable with previous technologies.