SE Telecom has been a game-changer for TRH Services, a company specializing in medical equipment servicing and sales. With over 20 users and a partnership spanning more than five years, SE Telecom’s VOIP solutions have significantly improved TRH Services’ communication infrastructure.
TRH Services, located in Ontario, has been serving the medical industry for over 15 years. They offer sales and maintenance of medical equipment and parts, striving to provide top-notch service to their clients. You can learn more about them here.
Before SE Telecom, TRH Services faced several issues:
- Inefficient Communication: Their existing phone system was outdated and unreliable.
- ISP Issues: Frequent disruptions from their Internet Service Provider (ISP) affected the quality of VOIP lines.
- Complex Management: Managing phone lines and user setups was cumbersome without a user-friendly interface.
SE Telecom stepped in with a tailored VOIP solution. Here’s how they addressed TRH Services’ needs:
- Seamless VOIP Integration: SE Telecom rolled out the new VOIP system without a hitch, providing comprehensive documentation for porting phone lines.
- User-Friendly Web Portal: Their web portal made setting up new users and making changes simple. Features like reassigning phone numbers and accessing call history became easy tasks.
- ISP Troubleshooting: SE Telecom worked closely with TRH Services to manage ISP-related issues, ensuring minimal disruption and maintaining quality service.
- Improved Communication: TRH Services now enjoys a reliable and efficient communication system.
- Ease of Management: The intuitive web portal saves time and reduces complexity in managing phone lines and user settings.
- Consistent Support: SE Telecom’s proactive approach in resolving ISP issues and providing ongoing support has been invaluable.
We’ve been extremely happy with SE Telecom’s services. Their VOIP system rollout was seamless, and the user-friendly web portal has made managing our communication system a breeze. Even with ISP issues, SE Telecom has always been there to help. Overall, we’re very pleased with their service. – Tyler Hasenpflug, TRH Services
Conclusion:
SE Telecom’s innovative solutions and dedicated support have transformed TRH Services’ communication system, proving the value of tailored VOIP services for small businesses. For more information on SE Telecom and their services, visit their website.